Privacy Policy

1. Introduction & Operating Scope

Welcome to KashiFuneral.com ("Platform", "we", "us", or "our"). This Privacy Policy describes how we collect, handle, protect, and process personal information when customers ("User", "you", or "family") access our website, submit a booking or contact inquiry, or communicate with our local assistance coordinators in Varanasi, Uttar Pradesh, India.

We deeply respect the sanctity, vulnerability, and privacy of families facing bereavement. Our data-handling practices strictly adhere to the principle of data minimisation—collecting only what is strictly required to facilitate the requested religious or logistical services.

2. What Customer Information We Collect and Why

When you use our inquiry or contact forms, we collect only basic, non-intrusive details needed to evaluate and organize funeral assistance:

• Customer Contact Details: Customer name, telephone / mobile number (with country code), preferred contact method (phone call or WhatsApp), and email address (optional).
• Inquiry & Service Details: Selected service (e.g., cremation assistance, priest coordination, samagri supplies, asthi visarjan, or local transport), preferred ghat or area in Varanasi, expected date/time, urgency level, and any optional special requests communicated by the family.
• Consent Record: An affirmative record that you consented to be contacted regarding your specific inquiry.

3. How Booking Inquiries & Contact Details Are Used

Your information is used strictly for legitimate funeral assistance operations:

• To verify service-provider and ghat availability (e.g., verifying priest schedule or hearse vehicle availability).
• To provide you with verified itemized cost quotations before any booking is confirmed.
• To contact you via your chosen communication channel (Voice call or WhatsApp) to coordinate funeral logistics.
• To generate a unique internal inquiry reference ID (e.g., KF-INQ-YYYYMMDD-XXXX) so you can track your request without repeating sensitive details.

We never sell, rent, trade, or monetize your personal data. Your information is never used for telemarketing, promotional spam, or third-party advertising.

4. Information Sharing & Third-Party Service Providers

We share your contact and logistical information strictly on a need-to-know basis and only after you have confirmed the service:

• Assigned Local Service Providers: When a booking is confirmed, relevant details (such as pickup address or ghat meeting point) are shared only with the assigned Vedic priest, hearse van driver, or boat operator.
• Law Enforcement & Statutory Compliance: If required by Indian law, municipal authorities (e.g., Varanasi Nagar Nigam), or court orders in relation to official death registration protocols.

5. Data Retention, Security & Deletion Rights

We retain inquiry records only as long as necessary to complete the agreed service coordination and fulfill statutory tax or legal audit obligations.

Your Right to Eradication / Deletion: In accordance with the Digital Personal Data Protection Act, 2023, you have the right to request the deletion or correction of your personal data once services are concluded. To submit a deletion request, please contact our designated coordinator at the contact points listed below.

6. Cookies, Analytics & Third-Party Links

KashiFuneral.com uses minimal essential browser storage (such as localStorage) to safely manage inquiry drafts and prevent accidental duplicate form submissions. We do not employ third-party tracking pixels or behavioral ad trackers.

When you tap the WhatsApp inquiry button, you are redirected to WhatsApp (operated by Meta Platforms, Inc.), which is governed by its own independent privacy policy.