1. Compassionate Policy Philosophy
At KashiFuneral.com, we recognize that bereavement arrangements can be subject to unexpected delays, family changes of mind, or administrative rescheduling. We strive to be as compassionate, fair, and flexible as possible while honoring actual third-party vendor expenses already committed in Varanasi.
2. How to Request a Cancellation
To cancel or reschedule an inquiry or confirmed booking, the customer or primary family contact must notify our duty coordinator as early as possible via:
- Direct Telephone Call: Call our 24/7 Helpline quoting your Reference ID.
- Official WhatsApp / Email: Message our coordinator on WhatsApp or email info@kashifuneral.com quoting "Cancel Inquiry [Reference ID]".
Cancellation is acknowledged and effective immediately upon coordinator confirmation.
3. Cancellation Rules Before vs. After Confirmation
A. Cancellation Prior to Service-Provider Confirmation (Status: New Inquiry)
If a customer cancels an initial inquiry before mutual price agreement and provider dispatch: 100% Free Cancellation · Zero Cancellation Fee · Zero Liability.
B. Cancellation After Confirmation but Before Service Commencement
If an inquiry was formally confirmed and a deposit paid, but the family cancels prior to physical execution at the ghat: Any unused advance balance is promptly refunded, minus documented, non-recoverable out-of-pocket costs already disbursed to independent providers (such as vehicle dispatch fuel).
C. Cancellation After Commencement / Part-Completion
If services are interrupted midway (e.g., family decides to shift from traditional pyre to electric crematorium midway), charges are computed on a fair pro-rata basis for services and materials actually utilized.
4. Non-Refundable Items & Consumables
Certain materials cannot be restocked or returned once opened or sanctified due to Hindu religious sanctity and hygiene standards:
- Antyesti Samagri Kits: Once the sealed shroud (Kafan), pure Gangajal, or puja samagri box has been unsealed or consecrated for the deceased.
- Pyre Timber Logs Already Weighed & Stacked: Once timber has been hauled and laid on the ghat pyre bed.
- Custom Priest Sankalp: Once Vedic Acharyas have initiated the preliminary Antyesti rituals.
5. Refund Eligibility & Expected Processing Period
Where a refund is approved by our billing desk:
- Refunds are returned via the original payment source (e.g., UPI or bank transfer).
- Expected Processing Period: [Refund Processing Period Placeholder: 3 to 7 business days].
- A written digital refund settlement receipt specifying transaction details is delivered to the customer via WhatsApp or email.
6. Refund Assistance Desk
Platform: KashiFuneral.com
Support Channel: 24/7 Helpline & WhatsApp Desk
Office: [Office Address Placeholder: NaiBasti, Pandeypur, Varanasi, UP - 221002, India]
Email: info@kashifuneral.com